Question 1

What is the benefit of online tutoring?

Accepted Answer

• You can access the lesson from anywhere in the world, meaning holidays, family visits, days out etc do not have to interfere with your child’s learning. 
 • All sessions are recorded, allowing you the option to rewatch sessions and helping to ensure your child’s safety online.  
 • It is easy for parents - there is no need to drop your child to a tutoring centre.

Question 2

Are the tutors qualified?

Accepted Answer

• All tutors are qualified teachers. 
 • All tutors have years of experience and expertise teaching the British curriculum.  
 • All tutors are UK trained.

Question 3

Can I select my child’s tutor from the website?

Accepted Answer

We would be more than happy to discuss your preferences and help match your child to a tutor with the most appropriate skillset to progress your child.

Question 4

What is the difference between 1:1 and group tuition?

Accepted Answer

• Group tuition can include up to a maximum of 5 students in total, whereas 1:1 tuition is a session with only your child. 
 • Group sessions will be created with children who have similar areas of focus and will be specific to the needs of the whole group. 1:1 tuition will solely focus on the needs of your child. 
 • Group tuition allows discussions, teamwork and the opportunity to learn from peers. 
 • Both sessions include a post-session reflection sent to parents, as well as input from your child's school teacher to help direct learning.

Question 5

Is group tuition or 1:1 tuition more appropriate for my child?

Accepted Answer

• Both group and 1:1 tuition are beneficial in progressing the needs of your child.  
 • If you are unsure, please contact us so we can discuss the needs of your child and see which tuition would be most appropriate.

Question 6

How are the sessions delivered?

Accepted Answer

• Sessions are delivered via ‘ClassIn’, a wonderful virtual classroom that will be visual, stimulating and engaging for your child. 
 • You will receive a login once you have purchased classes.

Click Here to Download Classin (https://www.classin.com/download/)

Question 7

Do you offer taster sessions?

Accepted Answer

• We offer a one-off taster session, where included in the price we will assist you in setting up your accounts. We will also show you how to access ClassIn, and download this for you if you haven’t already.

Question 8

How does payment work?

Accepted Answer

• Payment plans are flexible. You can choose to pay for a bundle up front, or pay on a weekly or monthly basis.
 • Payment for all lessons must be made before the lesson starts. If payment is not received, the lesson will not go ahead.

Question 9

What happens if we miss a session?

Accepted Answer

• If 24 hours notice is provided, we will reschedule the session at a later time convenient to both you and the tutor.  
 • If no notice, or not enough notice is provided, this will be counted as a missed session and will be charged at the full rate. 
 • If your regular time slot needs changing, let us know and we will find a new suitable time.

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